NEW SIAMP EXAM FORMAT, REAL SIAMP EXAM ANSWERS

New SIAMP Exam Format, Real SIAMP Exam Answers

New SIAMP Exam Format, Real SIAMP Exam Answers

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Tags: New SIAMP Exam Format, Real SIAMP Exam Answers, SIAMP Practice Questions, SIAMP Practice Online, SIAMP Books PDF

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EXIN SIAMP Exam Syllabus Topics:

TopicDetails
Topic 1
  • Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.
Topic 2
  • Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.
Topic 3
  • Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.
Topic 4
  • SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.
Topic 5
  • Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.

EXIN SIAM Professional Exam Sample Questions (Q20-Q25):

NEW QUESTION # 20
The SIAM strategy for ZYX has been agreed:
- There will be a mix of new service providers and continuing existing service providers
- An external service integrator will be appointed
- ZYXS will provide the service desk.
- An agreement has been reached with OUTSCO to extend their contract to provide services to ZYXUK by two years As key activities for the critical path to implement the SIAM model for ZYX, three parties must be transitioned into the SIAM model (listed in random order):
- continuing service providers
- the service integrator
- new service providers
In this instance, which sequence of activities offers the least risk to continuity of service for all ZYX companies'?

  • A. First the service integrator, then the new service provider, and the continuing service providers last
  • B. All parties at the same time
  • C. First the service integrator, then both continuing and new service providers at the same time
  • D. First the continuing service providers, then the service integrator and the new service providers last

Answer: D

Explanation:
Service Continuity: Ensuring continuity of service is critical during the transition to a SIAM model. Phasing the transition in a manner that minimizes risk is essential.
Phased Transition: Starting with the continuing service providers helps to stabilize the current environment before introducing new variables (service integrator and new providers).
Role of Service Integrator: Once the continuing providers are integrated, the service integrator can then take over the management of the SIAM ecosystem. This ensures that the integrator has a stable foundation to work with.
Introducing New Providers: Bringing in new service providers last minimizes disruption and allows the service integrator to establish robust governance and management practices first.
Alternative Sequences:
Transitioning all parties simultaneously (Option A) carries high risk of service disruption.
Starting with the service integrator or new providers first (Options C and D) before stabilizing current services could lead to significant operational challenges.
Conclusion: The sequence of first transitioning the continuing service providers, followed by the service integrator, and finally the new service providers offers the least risk and ensures a smooth transition process.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Transition Planning and Support SIAM Professional Body of Knowledge (BoK), Service Transition Sections


NEW QUESTION # 21
The CEO of ZYX has commissioned SIAMRUS to assess the readiness of ZYX to adopt SIAM. She knows that in order to get approval for the SIAM business case from the Board of Directors, she will have to be able to demonstrate that SIAM will make a significant contribution to the corporate strategic objectives. There is no appetite from the Board for ZYX to use any ZYX staff to provide the service integration capability Which ZYX strategic objective can SIAM contribute to most for ZYX?

  • A. invest in their people
  • B. Ensure delivery against contracts
  • C. Retain existing business
  • D. Control headcount

Answer: D

Explanation:
* Strategic Objectives Alignment:Demonstrating alignment with corporate strategic objectives is crucial for gaining board approval for the SIAM business case.
* Headcount Control:One of the primary benefits of SIAM is optimizing resources, which includes controlling headcount by reducing the need for extensive internal service integration capabilities.
* External Service Integration:Given that there is no appetite from the Board for using ZYX staff for service integration, leveraging external capabilities aligns with the objective of controlling headcount.
* Contract Delivery:While ensuring delivery against contracts is important, SIAM's contribution to headcount control is more direct and measurable.
* Investment in People and Business Retention:While SIAM can contribute to these areas, the most immediate and significant impact is on controlling headcount through efficient external service integration.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on SIAM Business Case Development
* SIAM Professional Body of Knowledge (BoK), Strategic Alignment Sections


NEW QUESTION # 22
The CEO of ZYX has commissioned SIAMRUS to assess the readiness of ZYX to adopt SIAM. She knows that in order to get approval for the SIAM business case from the Board of Directors, she will have to be able to demonstrate that SIAM will make a significant contribution to the corporate strategic objectives. There is no appetite from the Board for ZYX to use any ZYX staff to provide the service integration capability Which ZYX strategic objective can SIAM contribute to most for ZYX?

  • A. invest in their people
  • B. Ensure delivery against contracts
  • C. Retain existing business
  • D. Control headcount

Answer: D

Explanation:
Strategic Objectives Alignment: Demonstrating alignment with corporate strategic objectives is crucial for gaining board approval for the SIAM business case.
Headcount Control: One of the primary benefits of SIAM is optimizing resources, which includes controlling headcount by reducing the need for extensive internal service integration capabilities.
External Service Integration: Given that there is no appetite from the Board for using ZYX staff for service integration, leveraging external capabilities aligns with the objective of controlling headcount.
Contract Delivery: While ensuring delivery against contracts is important, SIAM's contribution to headcount control is more direct and measurable.
Investment in People and Business Retention: While SIAM can contribute to these areas, the most immediate and significant impact is on controlling headcount through efficient external service integration.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on SIAM Business Case Development SIAM Professional Body of Knowledge (BoK), Strategic Alignment Sections


NEW QUESTION # 23
The implementation of NEWGEN will onboard a number of existing service providers at differing levels of maturity. In addition, there will be new services (such as NEWBNK) and service providers (such as those to support planned expansion in the Asia Pacific region).
What would be the most advantageous approach to onboarding?

  • A. Prioritize the transition of the least mature service providers in order to maximize an early realization of benefits Delay adding new service providers until the SIAM model is well established to avoid any disruption to the plan.
  • B. Create a standard onboarding approach for all service providers Apply this approach as contracts are renewed created., or extended Use service criticality and an impact assessment to determine the best sequence for onboarding
  • C. Review the incident history for current service providers and prioritize transition based on the volume of incidents with their services in order to quickly improve service quality Add new service providers as required by the expansion
  • D. Transition the most mature service providers using a simplified approach as they will be more able to adapt to SIAM Onboard new service providers to take advantage of the Greenfield opportunity they represent Finally onboard the least mature

Answer: A

Explanation:
Onboarding Challenges:
Onboarding multiple existing and new service providers with varying levels of maturity and different services.
Standard Onboarding Approach:
Creating a standard onboarding approach ensures consistency and clarity in the onboarding process.
This approach provides a structured methodology that can be applied uniformly, ensuring that all service providers meet the required standards.
Application Based on Contract Timelines:
Applying the standard approach as contracts are renewed, created, or extended ensures that the onboarding process aligns with contractual timelines and avoids disruption.
This phased approach allows for manageable and controlled onboarding.
Service Criticality and Impact Assessment:
Prioritizing onboarding based on service criticality and impact assessment ensures that the most critical services are onboarded first.
This prioritization minimizes risk and ensures that the most important services are stable and well-integrated.
Benefits:
A structured and prioritized onboarding process ensures a smoother transition, better integration, and reduced risk of service disruption.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Onboarding and Transitioning ITIL 4: Drive Stakeholder Value (DSV), Section on Onboarding and Offboarding


NEW QUESTION # 24
What is unlikely to be included in the outline business case for NEWGEN?

  • A. Procedures from internal providers
  • B. Measurements of benefits
  • C. Proposed future services
  • D. Boundanes of responsibilities

Answer: A

Explanation:
* Outline Business Case Components:
* An outline business case typically includes the boundaries of responsibilities, measurements of benefits, and proposed future services.
* The business case should provide a clear justification for the initiative, detailing expected benefits, costs, risks, and impact on the organization.
* Boundaries of Responsibilities:
* This section defines who is responsible for what aspects of the project, ensuring clear accountability and delineation of duties.
* Measurements of Benefits:
* This part outlines how the success of the project will be measured, detailing the specific benefits that the project aims to achieve and how these benefits will be quantified.
* Proposed Future Services:
* This section describes the new or improved services that will be offered as a result of the project, giving stakeholders an understanding of what to expect.
* Procedures from Internal Providers:
* Procedures from internal providers typically relate to operational details and specific processes rather than the strategic or high-level overview provided in a business case.
* The focus in the business case is on the what and why, rather than the detailed how, which is more relevant in procedural documentation.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Business Case Development
* ITIL 4: Direct, Plan and Improve (DPI), Section on Business Cases


NEW QUESTION # 25
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